Agency account, credits have been allocated but not showing in my account.

Hello,

Thank you for reaching out to us regarding the issue with the missing credits in your Rank Math account.

To resolve this, please ensure that your developer has allocated the credits using the correct email associated with your Rank Math account, which is j**@q***************. If the credits are not reflecting in your account, there might be an email mismatch between the accounts.

To rectify this, please follow these steps:

1. Log in to Your Rank Math Account:

   • Visit Rank Math Account Area.
   • Click on the Websites tab to view your Content AI credits.

2. Contact Support for Email Mismatch:

   • If your credits are missing due to an email mismatch, please contact our support team to merge both accounts or transfer the credits to the correct email (j**@q***************).
   • Include the invoice received from FastSpring.com in the Sensitive Data section for faster assistance.

3. Reconnect Rank Math:

   • In case your credits are visible, go to your WordPress dashboard.
   • Navigate to WordPress Dashboard → Rank Math SEO → Help.
   • Click on Disconnect Account and then Connect Now to refresh the account connection.

Following these steps should help resolve the issue with the missing credits allocation. If you need further assistance, feel free to let us know.

Thank you for your patience and cooperation.

Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
How to Restore Missing Content AI Credits » Rank Math
Website Not Shown In Rank Math Account Area » Rank Math

Hello,

Thank you for contacting support.

Your website has the PRO version but it’s currently connected to your Free account and not the developer account you shared.

Please make sure that the website is connected to the developer account so that the credits can be assigned correctly to the website.

This needs to be done by your developer.

Don’t hesitate to get in touch if you have any other questions.

Hello,

Please ensure you have updated to the latest version of our plugins which are Rank Math PRO v3.0.56 and Rank Math Free v1.0.213 according to the Rank Math changelog https://rankmath.com/changelog,

Then follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.