Again: Double Sitemap

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello,

We’ve tried logging in to your site using the link you have shared but were greeted with a critical error message. Please refer to the screenshot attached in the sensitive data section.

Let us know if you have been able to fix your site so we can log in and check the situation.

Looking forward to helping you.

Thank you.

Hello,

We are still getting the same critical error message from the login link in the sensitive data section.

Alternatively, you can create a user and share the login details instead.

Looking forward to helping you.

Thank you.