Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The ticket you are trying to access is a ticket created by a PRO user and it is a private ticket. Only the owner and us the support staff can access it.
As for your inquiry, please note that our FAQ block only works on block editor or Gutenberg. It is currently not available for the WP Bakery builder.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
