Adding a featured image option is not showing

#653029
  • Resolved Anonymous

    1 year, 11 months ago

    Rank Math free

    I’m using the rank math plugin for two websites. One website has Version 1.0.119.1 of Rank Math SEO and one has Version 1.0.203 of Rank Math SEO plugin. the website that has version 1.0.203, in this version of the Rank math plugin the add a featured image option is not showing while the website that has version 1.0.119.1 has the option to add a featured image. I have tried deactivating all the plugins to check whether the issue may be because of any other plugin but it is still not resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Great

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    Can you please share a screenshot of the website that does not have the option to add a featured image? Please share a screenshot of where that option should be but isn’t. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.

    Thank you for your patience and cooperation. Looking forward to hearing back from you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Screenshot of one of the webpage where featured image option is not visible

    Great

    1 year, 11 months ago

    Hello,

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Adding a featured image option is not showing’ is closed to new replies.