Activation is failing - Support

Resolved Anonymous
1 year, 9 months ago

Rank Math free

Hello,

Installed a new, RankMath plugin on my website http://www.tvsdigital.com. By clicking RankMath plugin there is no dropdown menu and it goes directly to activation page. Which is good. Clicking activate the buton seems to receive the command and link changes to this: https://tvsdigital.com/wp-admin/admin.php?page=rank-math-registration, but nothing changes. Still the same page. If clicked skip – link changes to this: https://tvsdigital.com/wp-admin/admin-post.php and page becomes just white.
Deactivated WordFence – thought that is a problem. Still the same. Site runs latest WordPress version: 6.4.2. Need suggestions, thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

RankBot
1 year, 9 months ago

Hello,

I’m sorry to hear that you’re experiencing issues with activating Rank Math on your website. It seems like the activation process is not completing successfully, even after deactivating WordFence.

Based on the information you’ve provided, it seems like there might be a conflict or an issue with the activation process. To resolve this, I recommend manually installing Rank Math via FTP. You can follow the steps outlined in our guide here: Manually Install Rank Math via FTP (or SFTP).

If you encounter any issues during the manual installation process, please feel free to reach out to our support team directly from here: Rank Math Support. Our team is available 24×7 and will be happy to assist you.

I hope this helps! If you have any further questions or need additional assistance, please don’t hesitate to ask.

Sources:
Manually Install Rank Math via FTP (or SFTP) » Rank Math
How to Upgrade to Rank Math PRO » Rank Math
How to Install Rank Math PRO Using Composer?
Installing Rank Math on a Multisite Environment » Rank Math

Anonymous
1 year, 9 months ago

Rank Math free

Hello,

No – problem did not disappeared. The same. Plugin is not working after installation via FTP.

Anonymous
1 year, 9 months ago

Rank Math free

failed to copy portfoliofailed to copy archive

The information when clicked skipp

Adetayo
1 year, 9 months ago

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well:

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Thank you.

RankBot
1 year, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Activation is failing’ is closed to new replies.