Activate or Cancle my Subscriotion

#750263
  • Resolved Anonymous
    Rank Math free

    Dear Support,

    I oredered the Rankmath Pro and paid, but it was activated under false account (shilaline.com).

    It should be activated under my paid account l****@b*************.

    Order Reference: RANKMATH240220-2236-36495

    Please activate my subscription under l****@b*************.

    Best regard,
    Sadeqi

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the inconvenience you are facing with your Rank Math Pro subscription activation. To resolve this issue and activate your subscription under the correct account, please follow these steps:

    1. Log into your Rank Math account using the correct email address associated with your paid account: Rank Math Account Login.
    2. Navigate to the Subscriptions section in your Rank Math Dashboard.
    3. Select the correct plan associated with your paid account (l****@b*************) and click on OK, ACTIVATE NOW as shown in the screenshot below:

    Activate Rank Math license

    If you encounter any issues during this process or need further assistance, please feel free to reach out to our support team directly by creating a ticket at our support forum. We are here to help you 24/7, 365 days a year.

    Thank you for bringing this to our attention, and we appreciate your understanding.

    Best regards,
    Rank Math Support Team

    Sources:
    How to Cancel Your Rank Math PRO Subscription » Rank Math
    Where Is My Rank Math PRO License Key?
    How To Downgrade Your Rank Math PRO Subscription » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Anonymous
    Rank Math free

    I dont see the subscribtion under l****@b*************.

    You created an account with false email address i***@s************ and I dont have the Password. If I try to reset password I dont get any emails for reseting password.

    The subscription was activated with i***@s************, allthow I ordered it with l****@b*************.

    Can you send me a link for reeting my password for i***@s************? or move the subscription to l****@b*************?

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:
    https://www.youtube-nocookie.com/embed/nCDe67K_3rA

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Anonymous
    Rank Math free

    It works, thank you 🙂

    regards,
    Saeedeh

    Hello,

    We are super happy that this resolved your issue.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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