Activate message & Snippet won’t save

#607574
  • Resolved Anonymous

    2 years, 2 months ago

    Rank Math free

    Hi,
    I am using elementor theme for my website http://www.originscusomjewelry.com.
    I added all of the SEO titles & snippets to every page, press update & now all the changes are gone.

    Also, I keep getting this message on my dashboard: Seems like your site URL has changed since you connected to Rank Math. Click here to reconnect.
    When I click reconnect, it says it does, but the message keeps returning.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    2 years, 2 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please ensure that you are using the latest version of the Rank Math plugin. You may refer to our changelog page here: https://rankmath.com/changelog/

    Then go to WordPress Dashboard > Settings > General, and make sure that the “WordPress Address” and “Site Address” have the same setup.

    Meaning both URLs have the same exact protocols. They should be matching and not have a mismatch.

    null

    Now you will need to reconnect your website by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    If the issue still persists, please add the following filter on your website and then reconnect to your account one more time:
    https://rankmath.com/kb/filters-hooks-api-developer/#disable-domain-checking

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Let us know how this goes.

    Thank you.

    Anonymous

    2 years, 2 months ago

    Rank Math free

    The issue is not resolved! I need to save the google snippets or else this plug in is useless. I am NOT a tech person. I had my hosting site check & wordpress was ok, The domains match, and I deactivated & activated. I really don’t know what to do. I would upgrade to pro, but if the free version doesn’t work, I’m not going to waste my money. Is there a way to call me and walk me through it?

    Great

    2 years, 2 months ago

    Hello,

    Thank you for getting back to us.

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Activate message & Snippet won’t save’ is closed to new replies.