Activate and deactivate modules does not work

#60557
  • Resolved Anonymous

    5 years, 2 months ago

    Rank Math free

    Hi.
    The modules panel on my site does not let me enable or disable modules. For example, I need to deactivate the AMP module (since I have a different one than the ones you have support for) but the site keeps thinking.

    What could it be? Since in other environments I have tried your plugin and it does not present this problem to me?

    Can I do it from the database or something?

    Please help…

Viewing 1 replies (of 1 total)
  • Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Activate and deactivate modules does not work’ is closed to new replies.