account problem

Hello,

I’m sorry to hear about the issue you’re facing with your Rank Math PRO subscription not reflecting in your account despite having the payment receipt.

If you have purchased Rank Math PRO but it’s not showing in your account, please ensure that you have downloaded Rank Math PRO from your dashboard by logging into your Rank Math account.

If you are still unable to access the PRO features after downloading, it’s possible that you might have upgraded using a different email address than the one associated with your account. In this case, you will need to contact our support team to merge both accounts or change the email connected to the PRO account.

You can reach out to our dedicated support team by opening a ticket on the Rank Math Support Forum. In the ticket, provide details such as the email address(es) you want to connect to your PRO account or a screenshot of the invoice received from FastSpring.com. Our support team will assist you in locating your PRO account and updating the email or merging it with your FREE account as needed.

Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

If you have any further questions or need assistance, feel free to reply here, and a human agent from our support team will take over the ticket to assist you further.

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Download or Update My Invoice » Rank Math
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Hello,

Thank you so much for getting in touch.

We can see that your purchase was associated with a different email address. Please check the sensitive data section.

To avoid any confusion in the future, would you like to merge these two accounts?

If yes, please send an email to our billing and accounts department at s******@r*********** using the second email address and cc the first email and tell us the preferred email address, and we will do the needful.

We really look forward to hearing back from you. Thank you.

Hello,

Please let us know the preferred email address to keep the subscription so we can do the needful.

Thank you.

Hello,

As requested we have merged the accounts under the preferred email address and the PRO subscription now shows there as well.

Thank you.

Hello,

We apologize for the inconvenience.

We checked your account and we can confirm that your purchased subscription is under this email address: c*************@p**********************

Please ensure that you have installed both the Free and the PRO plugins on your website as you need them together. You can download the Rank Math PRO plugin files from your account page: https://rankmath.com/my-account/

Then, reconnect your Rank Math account to your website. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.