Account is not linking

#781959
  • Resolved Anonymous

    1 year, 5 months ago

    Rank Math free

    I have an account with i***@b****************************, but I cannot connect my new website to it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I’m sorry to hear that you are facing issues connecting your new website to your Rank Math account. To ensure that your website is connected to the correct account, please follow these steps:

    1. Disconnect your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and clicking on Disconnect Account as shown below:
      Disconnect Account

    2. After disconnecting, click on Connect Now and select the correct account associated with your Rank Math PRO subscription. Then click on OK, Activate Now to reconnect your website with the correct account.

    3. Once successfully connected, you will see the status on the Help page of your WordPress dashboard and in your Rank Math Websites section.

    If you continue to face any issues or have further questions, please feel free to contact our support team, and we will be happy to assist you.

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math
    Website Not Shown In Rank Math Account Area » Rank Math
    Website Not Shown In Rank Math Account Area » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math

    Princess

    1 year, 5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    After that, you can see all your connected sites here: https://rankmath.com/my-account/websites/

    But if you are looking to connect the PRO account, it’s possible that you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Account is not linking’ is closed to new replies.