5000 points not added to my Account.

Hello,

Thank you for reaching out to us regarding the missing 5000 points in your account after purchasing the AI starter plan. We apologize for any inconvenience this may have caused.

To resolve this issue, please ensure you are logged into the correct Rank Math account that you used to purchase the Content AI plan. If the credits are not reflecting correctly on your website, you may need to reconnect your Rank Math account in your WordPress admin area.

Here are the steps to follow:

1. Log in to your Rank Math account at Rank Math Account.
2. Check if the correct remaining credits are displayed.
3. If the credits are correct on your Rank Math account but not on your website, disconnect and reconnect your Rank Math account in your WordPress admin area by following the steps provided in our support article.

If after following these steps the issue persists, please reply to this ticket with your FastSpring invoice attached. Our support team will assist you further in merging your accounts or resolving any discrepancies.

We appreciate your patience and cooperation in this matter. Please let us know if you need any further assistance.

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Restore Missing Content AI Credits » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

Let us know if this fixes the issue.

Please do not hesitate to let us know if this doesn’t help or you have any followup queries.

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.