2 month period to refund the product rather than a 1 month period

#564060
  • Resolved Anonymous

    2 years, 6 months ago

    Rank Math free

    Hi, I am still in the 30-day trial refund phase but I cannot use the plugin at this moment due to some operational issues from my side (I need to set a few things up before I want to/am able to use SEO). Since I will not be using SEO capabilities this month, I won’t be able to see if this plugin is good for me. I was writing to ask if it is possible to make an exception for this case, as in giving me a 2-month period to refund the product rather than a 1-month period? Otherwise, I may have to cancel my account for now and issue a refund and come back later.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Uzair

    2 years, 6 months ago

    Hello,

    Thank you so much for getting in touch.

    We understand. Feel free to try the plugin when you are free and let us know if you need a refund even if up to 2 months have passed since your purchase.

    In case you need help with anything else, do not hesitate to let us know.

    Anonymous

    2 years, 5 months ago

    Rank Math free

    Hi, I would like a refund on this as I don’t need the pro subscription at this moment.

    Princess

    2 years, 5 months ago

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Of course, we’re very sorry to see you go. We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 3 replies - 1 through 3 (of 3 total)

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