http 500 error after updating to Version 1.0.27.4

#8809
  • Resolved Anonymous

    6 years, 6 months ago

    Rank Math free

    I logged a previous ticket in the week. After the Version 1.0.27.4 update today the http 500 error occurs again on the SEO Analysis tool. Will leave it for a day again and check if anything changes or problem resolves. Previously after a day it started working again. Will report back if still a problem tomorrow.

    • This topic was modified 6 years, 6 months ago by .
Viewing 2 replies - 1 through 2 (of 2 total)
  • Michael Davis

    6 years, 6 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This is quite unexpected, would you mind checking whether there are any errors logged on your server? Please get in touch with your host to help in this and share the errors logged in the last 12 hours.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Todd

    6 years, 6 months ago

    Rank Math free

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Please install WP phpMyAdmin and open the phpmyAdmin script.

    Then, run a quick search for rank_math_seo_analysis_results in the options table.

    Delete rank_math_seo_analysis_results field and the SEO Analysis will work fine.

    You can then delete the WP phpMyAdmin plugin.

    We are also working on a way to fix this with an update.

    RankBot

    6 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘http 500 error after updating to Version 1.0.27.4’ is closed to new replies.