Our Rank Math Pro License has Expired

#808120
  • Resolved Anonymous

    7 months, 3 weeks ago

    Rank Math free

    Hi there,

    This is Rafin from WPDeveloper. We are one of the partners. Anyways, we had a Rank Math subscription under this email that we have been using for last 3+ years: a******@g********

    Anyways, recently it has expired due to an error with the payment method. We would like to renew it as the same price we previously paid. Would that be possible?

    Regardless, please share the renewal link or applicable discount if any, I would add the new payment method and make the payment so that we can renew the pro license.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    7 months, 3 weeks ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing

    It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.

    Hope that helps. Let us know if you need any other assistance.

    Anonymous

    7 months, 3 weeks ago

    Rank Math free

    Okay, Thank you. But is it possible to get any additional benefits as a partner?

    If not, it’s okay as well.

    Thank you.

    Princess

    7 months, 3 weeks ago

    Hello,

    We appreciate your query and we would love to address it.

    Since you are one of our loyal customers, we can make an exception for you. You may purchase a new plan and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.

    Looking forward to helping you.

    RankBot

    6 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Our Rank Math Pro License has Expired’ is closed to new replies.