Hello,
Thank you for reaching out to Rank Math support.
Your Rank Math subscription is set to renew automatically every year. This means that you don’t have to worry about losing access to the plugin features and updates. As long as your subscription remains active, you can keep using Rank Math without any interruptions.
Our payment processor usually charges your card on the renewal date and sends you a confirmation email. If the payment fails for some reason, it will automatically try again after the first, third, and fifth days after the renewal date. You will also receive an email notification about the payment failure and the retry attempts. However, if the third retry on the fifth day fails, your subscription will be cancelled. It looks like this is what happened in your case, we apologize if this has caused any inconvenience.
Unfortunately, at this time we do not have an option for manual renewal of subscriptions. But you can always start a new subscription from https://rankmath.com/pricing/.
We hope that this clears up any confusion you may have had. If you have any further questions or concerns, please do not hesitate to let us know.
Thank you for choosing Rank Math!
I want the old subscription plan. Kindly as a loyal customer I don’t want monthly plans or I have to move from it
Hello,
Yes, the new subscription plan is also billed annually. The price is only displayed monthly for convenience when making payments – the annual amount is billed.
We hope this helps clarify the issue. Please let us know if you have any other questions or concerns.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
