Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We checked your account and we can only see one charge last May 7, 2024 amounting to $107.88.
Is it possible that you bought another subscription with another email address?
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
Looking forward to helping you.
64.94 RANKMATH240516-1449-70235B
90.97 RANKMATH240501-6899-57252
107.88 RANKMATH240507-9047-50198
Website is https://revelationscriptures.com/
My emails are e******@a******
Secondary email is e*******@g********
Hello,
We were able to find the other 2 charges on one of the email addresses you shared.
There is a PRO subscription and a Content AI subscription that was charged after the trial ended. That trial is initiated with all PRO subscriptions and runs for 15 days before a charge happens.
What we can do is merge the accounts under a single email address of your choice and then refund that Content AI subscription that was on trial previously.
You just need to let us know the preferred email address to keep using the plugin.
Thank you.
Hello,
We have merged the accounts under the preferred email address and processed the refund as discussed previously.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
