Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
We can see that our team have replied to your other ticket and he wanted to check the affected URLs so we can check the issue on our end.
However, if you have already made up your mind, while we will be sorry to see you go, we fully respect your decision.
We offer a 30-day refund policy and we will assist you with your refund request.
Let us know if you need assistance with anything else.
Thank you.
yes you can refund me. the ticket has been open for days, this is a shocking customer service. i have more than 30 websites all of them accept this one using yoast. my experence with you has been shocking and i will be sharing my experience. i have told you the time and time again the plugin is not working but you do not care. see the image of the news sitemap which i was told had been fixed but it is not
https://pasteboard.co/eJuggcVHKbKL.png
worst plugin ever
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
