Purchased Pro not showing up in my account

#805082
  • Resolved Anonymous
    Rank Math free

    I just purchased PRO, I believe with email ch**********m. It’s not associated with my account.

    I do have another account co********@gmail.com and don’t see it there either.

    I put the order reference in sensitive data box.

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  • Anonymous
    Rank Math free

    Actually what’s strange is I did get this on the thank you page but the orders were sent to ch******@*****.com

    Congratulations on Your Purchase!
    We have sent your login & invoice details to col***********@gmail.com.

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that the subscription is connected to your second email account.

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Purchased Pro not showing up in my account’ is closed to new replies.