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paid for the beginner subscription then the pro for rank math on my site. My emails b***@t************* on my wordpress and i logged into this site with b***@e*********. Changed the email but its still asking me to purchase rankmath seo on my site. Can you update it so it will work please cant seem to get it working.
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Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that you have installed both the Free and the PRO plugins on your website as you need them together. You can download the Rank Math PRO plugin files from your account page: https://rankmath.com/my-account/
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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