Error

#804477
  • Resolved Anonymous

    8 months ago

    Rank Math free

    When I try to update my Rank Math Pro plugin in WordPress, I get the following error:

    “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    8 months ago

    Hello,

    I’m sorry to hear that you are facing an issue while updating your Rank Math Pro plugin in WordPress. The error message “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” usually occurs due to a few reasons:

    1. There might be an issue with the zip file you are trying to upload.
    2. You are attempting to update the PRO version while connected to the free account on your website.
    3. Your web server may not have enough memory to unzip and upload the zip file contents.
    4. If your server is located in a sanctioned country, your requests might be blocked.

    To resolve this issue, you can follow the steps outlined in our knowledge base article on how to fix the “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” error here.

    If you encounter any difficulties or need further assistance, please feel free to reach out to our support team directly here, and they will be more than happy to assist you.

    Thank you for bringing this to our attention.

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math

    Princess

    7 months, 4 weeks ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems like you have connected your website to one of the free accounts on Rank Math.

    Can you please share the email address of that Free account so we can merge it with your PRO account?

    Also, please follow this guide to fix the issue by connecting to your PRO account:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Looking forward to helping you.

    RankBot

    5 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Error’ is closed to new replies.