Hello,
I’m sorry to hear that you are facing issues saving the changes to the snippet on your WordPress site after installing Rank Math. If you have ruled out plugin conflicts and JavaScript errors, there might be another reason causing this issue.
Since you mentioned that you don’t think it’s a firewall issue, I recommend checking for any JavaScript-related errors using the Developer Tools Console in Chrome. This can help identify if there are any specific errors preventing the changes from being saved.
Here are the steps to check for JavaScript errors in Chrome:
- Open the Developer Tools Console Panel by navigating to More Tools → Developer Tools from the Chrome menu.
- Click on the Console tab to view any JavaScript-related errors.
If you encounter any errors in the console, please take a screenshot and share them with us. If you don’t see any errors or need further assistance, feel free to reach out by opening a support ticket here. Our support team will assist you in resolving the issue promptly.
Thank you for bringing this to our attention, and we’ll do our best to help you resolve this matter.
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Hello,
Apologies for the inconvenience.
In this case, please check if you are using a Firewall as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/saveModule
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
Let us know how this goes.
I’m not using a firewall.
My client is using a plugin called Slider Revolution to create full page sliders of photographs – including the homepage. This is the page I have trouble updating the snippet on. Just tried it on another regular page and it works fine. So I’m thinking it’s a conflict between these 2 plugins. What do you think?
Hello,
In this case, you can follow this guideline to check if this plugin is conflicting with Rank Math or not: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
