Hello,
Thank you for reaching out to us. We apologize for the inconvenience you are facing with logging in after moving your website to live mode.
To resolve this issue, please follow these steps:
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Make sure you are logged in to the correct Rank Math account that you used to set up Rank Math on your staging site.
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Visit your Rank Math account area by going to: Rank Math Account Area
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Check if your new live domain is connected to your Rank Math account. If not, you can reconnect your account by disconnecting and reconnecting it in your WordPress admin area. Here is a guide on how to reconnect your Rank Math account: How to Connect Your Rank Math Account
If you are still facing issues after following these steps, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your patience, and we appreciate your understanding. Let us know if you need any further assistance.
Sources:
How to Use Rank Math on a Staging Site » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Website Not Shown In Rank Math Account Area » Rank Math
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
Hi there,
I can’t log in in my main account (vanderer) therefore I can’t follow the steps above.
Please assist me with further advice or reset the account for vanderer.
Thank you!
Hello,
We apologize for the inconvenience you are facing with logging into your Rank Math account.
If you are still unable to access your account, please try resetting your password by clicking on the “Forgot Password” option on the login page. This will allow you to reset your password and regain access to your account.
Let us know how this goes. Also, let us know if you have further questions or concerns.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.