Hello,
We apologize for the inconvenience you are facing with accessing the Rank Math Content AI Creator plan that you purchased via PayPal. To access the Content AI features, including the Creator plan, you need to ensure that your account is properly credited with the plan you purchased.
If you are unable to see the plan on the website, please follow these steps:
- Check your Rank Math account area to ensure that your account has Content AI credits left.
- Navigate to Rank Math SEO → General Settings → Content AI on your website and refresh the Content AI credits.
- If the plan still doesn’t appear, you should reconnect your account as shown in this guide: How to Restore Missing Content AI Credits.
If after following these steps you still encounter issues accessing your Creator plan, please reach out to our dedicated support team by clicking here. Our team is available 24/7, 365 days a year to assist you further.
Thank you for bringing this to our attention. We look forward to resolving this matter for you promptly.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I am using the rank math pro. But it was buying in other account for a mistake. Could be for this ressson the A.I. is not in my site ?
In the section websites of your web page, I try to connect to my WordPress blog, one hour before. But our WordPress site don’t connect yet.
I fill the form in the afillliate area and it show the request is in process
Can you change to a human assist ?
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the Content AI subscription with another email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Good morning.
I check the PayPal payment and the number of transaction is OMP61418X1308335M.
It was made on May 15th 5:26 A.M.
The same error happened when I bought the premium subscription to Rank Math Pro a few months ago. Could I change my subscription to this plan?
For a mistake there are two accounts created withe the same email v****************@g********
The key of my account linked for wordpress site is different to the other wich I don’t use now.
In the other account is the Rank math Seo Pro plan, I bought some months ago.
Hello,
We don’t see any subscription under the email address you provided.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Good morning.
I know the page where is the plugins.
The Seo Peo Pluging and the new I buy yesterday.
If you need I could send you the login and the key.
Please let me know if you could change the plugins to page I am using, and delete the account duplicated.
Please respond me as soon as possible.
Have a nice day.
Vicente
Hello,
Please let us know the website where the PRO account is connected to so we can check it on our system.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
