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#803615
  • Resolved Anonymous

    8 months ago

    Rank Math free

    Not being able to Add Code Snippet on theme editor:
    add_filter( ‘rank_math/frontend/robots’, function( $robots ) {
    unset( $robots[‘noindex’] );
    unset( $robots[‘nofollow’] );
    return $robots;
    });

    I am getting the following message:
    Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    8 months ago

    Hello,

    I apologize for the inconvenience you are facing while trying to add a code snippet on the theme editor. The error message “Something went wrong. Your change may not have been saved. Please try again.” indicates that there might be an issue with saving the changes.

    To resolve this, you can follow these steps:

    1. Check for JavaScript Conflicts: Sometimes, plugins or themes can cause JavaScript conflicts that prevent Rank Math from saving metadata. You can open the error console in your browser to identify any JavaScript errors. If you find any errors, you can reach out to the respective support forum for assistance in fixing them.

    2. Firewall Blocking Access: If you are using a firewall, it might be blocking Rank Math from saving data. Check if Rank Math is being blocked by your firewall and whitelist Rank Math and its files if necessary. You can whitelist specific files like /wp-json/rankmath/v1/updateMeta using your firewall settings.

    If the issue persists after trying these steps, please feel free to reply with more details or open a support ticket in our Rank Math support forum here. Our support experts are available 24×7 and will assist you further.

    We are here to help you with any further questions or concerns you may have.

    Sources:
    Common robots.txt Issues & How to Fix Them » Rank Math
    I Can’t Edit My Website’s Robots.txt » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Anonymous

    8 months ago

    Rank Math free

    Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.

    Great

    8 months ago

    Hello,

    Thank you for contacting Rank Math support.

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    RankBot

    5 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Something went wrong. Your change may not have been saved. Please try again.’ is closed to new replies.