Hello,
Thank you for reaching out to us.
To resolve the issue with your Rank Math subscription paid under the incorrect email, you will need to contact our support team to update the email associated with your account. Please follow these steps:
- Visit the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, provide a brief summary of the issue.
- In the Ticket Question section, explain that you need to update the email associated with your subscription.
- In the Sensitive Data section, enter both the incorrect email used for the subscription and the correct email (t*************@g********).
- If possible, include any details related to the payment made on May 1 or 2 under Leticia Coronel’s card.
Once you submit the ticket, our support team will assist you in updating the email associated with your Rank Math subscription.
If you encounter any difficulties during this process, please let us know by replying to this ticket. We are here to help you.
Thank you for your understanding, and we appreciate your patience as we work to resolve this issue for you.
Sources:
How to Cancel Your Rank Math Subscription » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Change or Update the Payment Method » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
