Hello Emilia,
I apologize for the inconvenience you are facing in downloading the Rank Math PRO version. To download the PRO version, please follow these steps:
- Log into your Rank Math account.
- In your account dashboard, locate the option to download the Rank Math PRO version.
- If you are unable to find the download option, it’s possible that you may have upgraded to PRO using a different email address. In this case, you can contact our support team to merge both accounts or change the email connected to the PRO account.
If you have any further questions or need assistance, feel free to reach out to our dedicated support team. We are available 24/7 to help you with any issues you may encounter.
Thank you for bringing this to our attention.
Best regards,
Rank Math Support Team
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Download the Rank Math PRO Plugin Zip File in Safari » Rank Math
Installing Rank Math Plugin Through the WordPress Admin Panel
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
The subscription you purchased is for the Content AI which is different from the Rank Math plugin subscription. For more details on the Content AI, you can check this article: https://rankmath.com/content-ai/
In order to purchase the Rank Math PRO subscription, you can visit this URL: https://rankmath.com/pricing/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Thank you for your reply!
In this case, this is our fault. As we don’t need the Content AI plugin for now, is it possible to redirect the payment from Content AI to Rank Math PRO SEO?
Best,
Emilia
Hello,
We can cancel and issue you a refund for Content AI and you can purchase the Rank Math PRO subscription from here: https://rankmath.com/pricing/
Let us know if we should go ahead with the refund.
Hello,
Yes, please refund for Content AI.
Best,
Emilia
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
If you intend to purchase the PRO plugin, please do so here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you very much for your help.
Best,
Emilia
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
