Hello Warren,
I’m sorry to hear that you are facing issues with updating Rank Math due to the PCLZIP_ERR_BAD_FORMAT (-10) error. This error usually occurs due to a few reasons, such as issues with the zip file, being connected to the free account, or not having enough memory on the webserver.
To address this issue, let’s try the following steps:
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Check Zip File: Ensure that the plugin zip file is not corrupted. You can download the latest Rank Math PRO version from your account and install it on your website.
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Disconnect and Reconnect Account: If you are updating the PRO version while connected to the free account, disconnect your account by navigating to Rank Math SEO → Dashboard → Help and click on Disconnect Account. Then reconnect your PRO account by following the steps mentioned in this guide.
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Storage Space: If the error persists, check if your web server has enough storage capacity for WordPress to unzip and upload the file’s contents. You may need to free up some space or contact your web host for assistance.
If after trying these steps you still encounter the same error, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Kind regards,
Rank Math Support Team
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address because we can only see the Content AI subscription on your account which is different from the Rank Math plugin subscription.
Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Back to your issue, one possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.
For more details, you can check this URL:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
I want to cancel my account please. How do i do that?
Hello,
We can see that you purchased the Content AI Starter plan. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
