“CONTENT AI” does not have permission

#802313
  • Resolved Anonymous
    Rank Math free

    I purchased the paid service of “CONTENT AI”, but the website does not show my authorized permissions.

    My website is procreatebrush.net, and I purchased “CONTENT AI”. After paying, I did not see that the “CONTENT AI” permission was authorized in the backend of the website;
    This is my order number: RANKMATH240512-9047-83186

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for reaching out to us regarding the authorization issue with Content AI on your website procreatebrush.net after purchasing the service.

    To resolve this, please follow these steps:

    1. Check Content AI Subscription Status:

      • Log in to your Rank Math account and ensure that your Content AI subscription is active. If it’s not active, you may see a message prompting you to choose a plan. You can verify this by visiting the Content AI page from your WordPress dashboard.
      • If needed, you can select a Content AI plan by visiting this page: Select a Content AI Plan.
    2. Connect Your Website to Rank Math:

      • Make sure your website is connected to Rank Math. Sometimes, if the website is not connected, you may see a message asking you to connect your Rank Math account.
      • To connect your website, go to your WordPress dashboard, click on Content AI, and follow the prompts to connect your Rank Math account.
    3. Refresh Content AI Credits:

      • If the above steps do not resolve the issue, you can refresh the Content AI credits by going to WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits.

    If after following these steps you still face issues with the authorization of Content AI on your website, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience, and we are here to help with any additional questions or concerns you may have.

    Sources:
    Resolving Content AI Related Issues » Rank Math
    Content AI – Your Personal AI Assistant by Rank Math

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see the Content AI Starter subscription on your account. In this case, please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

    If you still face any issues, please share a screenshot with us by using a tool like https://imgur.com/upload so that we can check this further for you.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    Could you please share the affected URL/s so we can check on our end as well?

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘“CONTENT AI” does not have permission’ is closed to new replies.