Hello,
Thank you for reaching out to us regarding the payment issue you are experiencing. We apologize for any inconvenience this may have caused.
To troubleshoot the payment problem, please ensure that your card meets the following criteria:
- It supports payments in USD $
- It allows subscription-based payments
- It is not a prepaid card
- It is approved for international payments in US dollars ($)
- Your IP is not using a Proxy, VPN, or hosting service
If your card meets all the above requirements and the issue persists, you can try using a credit card instead. Additionally, contacting your bank to understand why the payment is being declined and requesting them to approve it on your end might help resolve the issue.
If the problem continues, please provide a screencast of the issue using a tool like Loom for further assistance.
We hope this information helps resolve your payment issue. Thank you for your patience.
P.S. You can find more troubleshooting steps in our knowledge base article on Troubleshooting Payment Issues at Rank Math.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
If the issue persists, or the methods above don’t resolve the issue, please send a screencast link to the sensitive data section. You can use a tool like loom to record what you see on your screen.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
