Hello,
Thank you for reaching out to us regarding the issue you are facing with your purchased credits. We apologize for any inconvenience this may have caused.
If you have recently purchased Content AI credits and have not received them yet, please ensure that you are logged in to the correct account that you used to make the purchase.
To check your remaining credits, please visit your Rank Math account area by going to Rank Math Account. Here, you can verify if the credits are reflecting correctly.
If the credits are not showing up on your website, you can try disconnecting and reconnecting your Rank Math account in your WordPress admin area under Rank Math > Dashboard > Help. After reconnecting, refresh the Content AI credits in Rank Math SEO > General Settings > Content AI.
If you continue to experience issues with your credits after following these steps, please let us know so we can assist you further.
We appreciate your patience and cooperation in resolving this matter.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
if it dosn´t work i want refund
Hello,
Thank you for contacting Rank Math support, and we are sorry for any inconvenience that might have been caused due to that.
Please ensure you have updated to the latest version of our plugin according to the changelog https://rankmath.com/changelog/free/
Then follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
However, if the issue persists, please share a screenshot of the pop-up notification with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
i installed the last plug in update
and did all it but it dosn´t work
hier the screenshots:
https://imgur.com/a/Yh3HpmE
Hello,
We have fixed this from our end.
Please reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Then, head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
