Hello,
I’m sorry to hear about the connection problem you are facing with our plugin due to the WordPress URL address being different from your site URL address. To resolve this issue, you need to ensure that both the WordPress URL and Site URL are the same. Here’s how you can do it:
- Log in to your WordPress Dashboard.
- Navigate to Settings and then click on General.
- Check if both the WordPress URL and Site URL are set to the same address.
If the URLs are different, you need to update them to match. In your case, you should set both URLs to either “https://rankmath.com/pricing/” or “https://rankmath.com/pricing/“, depending on which one you want to use.
After updating the URLs, please try disconnecting and reconnecting your Rank Math account following the steps mentioned in our guide: Disconnecting and Reconnecting Your Rank Math Account to see if this resolves the issue.
If the problem persists, you can also add a filter to your website to bypass the URL check. You can refer to our guide on adding filters to your site for detailed instructions.
If you continue to face issues or have further questions, feel free to reach out to our dedicated support team here. We are available 24/7 to assist you.
Thank you for bringing this matter to our attention. Let me know if you need any further assistance.
Sources:
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
How to Fix the Error Establishing a Database Connection in WordPress » Rank Math
Hello,
In this case, you may try to change the connection URL to match your site address onthe plugin activation page.
If you want, we can take a closer look at the settings and connect your site to your Rank Math account properly.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thanks for the reply. What email do I enter on the temporary login plugin?
Ok maybe I succeeded. I inserted the link in the sensitive data. But isn’t it possible to feel in a more real time way? thank you, you are very kind
Hello,
The access token has expired as we are unable to login to your website with the link provided in the sensitive data section. The link redirects to the 404 page.
Please renew the token and let us know so we can check this for you.
Looking forward to helping you.
Thank you.
If it is possible, could we arrange your help for tomorrow so as to enable you to access?
Currently I have inserted your filter “add_filter( ‘rank_math/registration/do_url_check’, ‘__return_false’ );”
gives me an error:
“Unable to communicate with the site to verify fatal errors, the PHP change has been reverted. You will need to upload the change to your PHP file some other way, such as using SFTP.”
I don’t know how to solve it.
thank you very much for the help
I updated the login link to my wordpress for support for 3 days.
Hello,
We have connected the account to the WordPress URL correctly but the REST API seems to not be working with the current setup you have so you might need to get in touch with your developer about it.
For example, we see the following message on all the pages:
This is about routes from WordPress but also the routes from our plugin won’t work and thus you will not be able to fully enjoy the plugin.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
