Rank Math error after plugin activation

#801434
  • Resolved Anonymous

    8 months ago

    Rank Math free

    Hello,

    I have recently installed Rank Math on my website https://casinoloutraki.gr and when I run the setup Wizard I cannot connect to my Rank Math account, even if I press the skip now option I am redirected to a blank page with the following URL: https://casinoloutraki.gr/wp-admin/admin-post.php

    I have tried the following:

    Deactivating all plugins except Rank Math
    Uninstalling the plugin and installing it again
    Clearing my browser cache and using 2 different browsers

    All methods I have tried have failed

    Thank you in advance

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    8 months ago

    Hello,

    I’m sorry to hear about the issue you are facing with Rank Math on your website. It seems like you are encountering an error after activating the plugin and trying to connect to your Rank Math account.

    Based on the information you provided, it appears that you are experiencing a problem while connecting your Rank Math account during the setup Wizard, and you are redirected to a blank page at https://rankmath.com/pricing/.

    To address this issue, please follow these steps:

    1. Ensure that you are using the latest version of Rank Math.
    2. Check that the WordPress URL and Site URL are the same by navigating to WordPress Dashboard → Settings → General. If they are not the same, make sure to update them accordingly.
    3. Try disconnecting and reconnecting your Rank Math account following the steps outlined in our guide: disconnecting and reconnecting.
    4. If the warning persists, add the provided filter to your website as mentioned in our guide: add the filter to your site.

    If after following these steps the issue still persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for reaching out, and we appreciate your patience while we work to resolve this issue for you.

    Best regards.

    Sources:
    Sorry, You Are Not Allowed to Access This Page » Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math

    Jaideep Asrani

    8 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    5 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank Math error after plugin activation’ is closed to new replies.