Hello,
I’m sorry to hear that you’re facing issues updating the keyword for your blog post. This problem could be due to various reasons, such as plugin conflicts or JavaScript-related errors. Here are some steps you can take to troubleshoot and resolve this:
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Plugin Conflicts: Plugin conflicts can sometimes prevent the keyword from being saved. You can check for plugin conflicts by following the steps outlined in our knowledgebase article on plugin conflict.
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JavaScript-Related Errors: JavaScript errors can also cause issues with saving keywords. You can diagnose JavaScript-related errors by following the steps mentioned in our guide on diagnosing JavaScript errors.
If you’ve tried these steps and are still unable to save the keyword for your blog post, please feel free to reply to this ticket. A human agent from our support team will take over and assist you further.
Thank you for reaching out, and we appreciate your patience while we work on resolving this issue for you.
Sources:
How to Update SEO Score When N/A is Showing » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Why Can’t I Enter More Than 1 Focus Keyword in Post and Product Categories? » Rank Math
Hello,
Thank you for contacting Rank Math support.
Please check if you have a firewall, as there are chances that it will prevent saving the data. Please try whitelisting this route:
/wp-json/rankmath/v1/updateMeta
For more information and troubleshooting steps, this KB may help:
https://rankmath.com/kb/meta-data-not-saving/
We really look forward to helping you.
how can i address this route? please explain more
Hello,
Rank Math uses the route /wp-json/rankmath/v1/updateMeta to update/save the SEO data.
Please have you followed the steps detailed in this guide: https://rankmath.com/kb/meta-data-not-saving/?
If you have and the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The issue is that your WordFence application is blocking Rank Math’s API route for saving metadata.
Please see the screenshot in the sensitive data section.
To address this issue, you would need to whitelist our API routes in your WordFence. Please refer to this guide: https://rankmath.com/kb/meta-data-not-saving/#firewall
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Can you please fix it? i already gave you the login credentials to my wordpress.
Hello,
We have now whitelisted the Rank Math routes that were previously blocked by WordFence.
We also confirmed that changes to your site’s meta settings and data using Rank Math are now successfully being saved.
Please check and confirm that it also works for you.
Don’t hesitate to reachout to us should you require further assitance or concerns.
Thanks.
Hello,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
