My client has a former website guy trying to charge them and refuses to stop

#799481
  • Resolved Anonymous
    Rank Math free

    Hello My client –APS Pest and Termite Extermination Company in Lindale Texas.
    He refuses to stop working for them and claims that he has an agency subscription and does not want to release my clients domain names.

    I have placed a forwarding from Godaddy to my hosting company because of his actions.

    I have put Rankmath on the website and was waiting for the other two domains to transfer before I bought a subscription for them. That domain is http://www.apspestservice.com

    Could you please advise what should be done for my client.

    Kindest regard,

    Lynnette Wells

    As of 10:30am May 7, 2024 The domains have all transferred over to Hostinger.com and He no longer has authorization for any reason to keep them working under his agency authority.

    http://www.termiteandpestcontrolliindaletexas.com
    http://www.pestcontrollindaletx.com

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for reaching out regarding the situation with your client’s former website guy. It seems like a challenging situation, but I’ll do my best to guide you on what can be done.

    Since the domains have already transferred over to Hostinger.com and the former website guy no longer has authorization to work on them under his agency authority, here are some steps you can take:

    1. Rank Math Subscription: If you were waiting for the other two domains to transfer before purchasing a Rank Math subscription for them, you can now proceed with buying the necessary subscription for http://www.apspestservice.com. You can visit the Rank Math pricing page here to choose the appropriate plan.

    2. Support for Client Websites: If your client needs any support related to Rank Math features on their website, you can raise a support ticket on their behalf as the license holder. This way, you can ensure that your client receives the necessary assistance.

    3. Reconnecting Websites: After downgrading or upgrading subscriptions, it’s essential to reconnect the websites with the new license. You can follow the steps provided in the tutorial on how to disconnect and reconnect websites within Rank Math. Here is an image showing how to disconnect an account in Rank Math:

    Disconnect Account in Rank Math

    If you encounter any specific issues during this process or need further assistance, feel free to reach out to our support team directly by clicking here. We are here to help you and your client with any Rank Math-related queries.

    Kind regards,

    Rank Math Support Team

    Sources:
    Content AI – Your Personal AI Assistant by Rank Math
    Choosing Between Rank Math PRO, Business and Agency Plan » Rank Math
    How Does Rank Math Provide Support for Client Websites » Rank Math
    How To Downgrade Your Rank Math PRO Subscription » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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