Hello,
Thank you for reaching out to us regarding the issue with your Rank Math PRO subscription payment. We apologize for any inconvenience this has caused.
To address the problem with your payment, please follow these steps:
- Ensure that your payment methods support payments in USD, subscription-based payments, and are not prepaid cards.
- Make sure international payments are enabled on your cards.
- Check that your IP is not using a Proxy, VPN, or hosting service.
- If the issue persists, try using a credit card instead of PayPal.
If you have already tried these steps and the issue continues, we recommend contacting your bank to approve the payment on your end.
For further assistance or alternative payment methods, please create a ticket on our support forum using the email associated with your Rank Math account (i***@e****************). Our support team will assist you promptly.
Thank you for your understanding, and we look forward to resolving this issue for you.
Best regards.
Sources:
Rank Math Refund Policy » Rank Math
How to Change or Update the Payment Method » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
Hello,
Thank you for contacting Rank Math.
The subscription has expired already and we do not have any option to revert a subscription that has expired already. You will have to make a new purchase:
https://rankmath.com/pricing/
Hope that helps.
thank you very much Princess. I have already spoken to your colleague in the ticket https://support.rankmath.com/ticket/subscription-115 (which I cannot see now) we are a small non-profit association (www.eugenioruberto.it) with a very limited budget, very much, with funds practically close to zero. If you assure me that I now make the payment for the full amount of about $100 and then as stated in the ticket I will be refunded the difference up to the agreed upon payment of $49 (which is the amount we have always paid as a non-profit) I will proceed; and if you can also ensure the payment of $49 for the future, as a non-profit gift. Otherwise, we are sorry to keep the free version.
Hello,
For non-profit discounts, please send any supporting document for your non-profit organization to this email address: s******@r***********.
Looking forward to helping you there.
In Italy we have a government registry named RUNTS that collect about 400k non profit association.
https://servizi.lavoro.gov.it/runts/it-it/Ricerca-enti/Ente
This is our fiscal code you can search: 93118920615
