Lost access to my paid RankMath

#797518
  • Resolved Anonymous

    8 months, 1 week ago

    Rank Math free

    Why can’t I use my purchased order?
    Your Order
    Rank Math PRO
    Subscription renews every 1 year. Next charge: 4/25/25 ($104.32).
    Full Terms and Subscription Management
    $83.88 x 1

    Content AI Starter
    Subscription renews every 1 year. Next charge: 5/10/24 ($65.15).
    Full Terms and Subscription Management
    $0.00 x 1

    Charges will appear on your bill as FS *rankmath
    Order Reference: RANKMATH240425-1401-80308
    View Invoice
    Tax: $7.39
    You saved: $12.00
    Total: $91.27

    Thanks, Carol
    c******@o**********

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    8 months, 1 week ago

    Hello,

    I’m sorry to hear about the issue you are facing with your Rank Math PRO and Content AI Starter subscriptions. It seems like you are unable to access your paid Rank Math services. To assist you further, we recommend checking the following:

    1. Activation: Ensure that you have activated your Rank Math PRO and Content AI Starter subscriptions on your website by connecting your website to RankMath.com. You can do this by logging into your Rank Math account and hitting the “connect” button.

    2. Renewal: Check if your subscriptions are still active and not expired. Your Rank Math PRO subscription renews annually on 4/25/25, and the Content AI Starter renews on 5/10/24. If your subscriptions are active, you should be able to continue using the services.

    3. Account Status: Verify that there are no issues with your Rank Math account that could be causing the access problem.

    If after checking these points you still cannot access your paid Rank Math services, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for bringing this to our attention. We aim to resolve this for you promptly.

    Warm regards.

    Sources:
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    Content AI – Your Personal AI Assistant by Rank Math

    Rakibuzzaman Siam

    8 months, 1 week ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see that your profile badge has already changed to PRO.

    You can download the PRO plugin from your Rank Math account dashboard:
    https://rankmath.com/my-account/

    If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.

    Once done, please have a look at this easy-to-follow guide to properly install and setup Rank Math PRO on your site: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Lost access to my paid RankMath’ is closed to new replies.