Can I get a refund?

#796707
  • Resolved Anonymous

    8 months, 2 weeks ago

    Rank Math free

    Hello,

    I was recently charged for a subscription that I thought I had cancelled. The charge occurred on 4/17.

    I’ve shut down the website I built that this plugin was used in, and I’m unable to log into that account/log in via WordPress because it doesn’t exist any longer.
    The site was shopdoge.xyz

    Please issue a refund, as I do not use RankMath nor with I ever again (although it is a great solution).

Viewing 2 replies - 1 through 2 (of 2 total)
  • Anonymous

    8 months, 2 weeks ago

    Rank Math free

    The card that was charged ends in 3877

    Miguel

    8 months, 2 weeks ago

    Hello,

    thank you for contacting support.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Don’t hesitate to get in touch if you have any other questions.

Viewing 2 replies - 1 through 2 (of 2 total)

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