Hello,
Thank you for reaching out about the conflict you are experiencing with Avada’s Text Block element when Rank Math is active. To troubleshoot this issue, we recommend checking for a conflict between Rank Math and other plugins or themes on your website.
Here are the steps to follow:
- Enable the Troubleshooting Mode in Rank Math by following this guide: Check Plugin Conflicts.
- Activate only Rank Math and the default WordPress theme (Twenty Twenty-One).
- Check if the issue with Avada’s Text Block element persists.
- If the issue is resolved with only Rank Math and the default theme active, gradually reactivate your plugins one by one to identify the conflicting plugin causing the problem.
If the issue persists even with only Rank Math and the default theme active, please let us know directly at our support forum: Rank Math Support Forum.
Following these steps will help us pinpoint the cause of the conflict and provide you with a solution. Thank you for your cooperation in resolving this matter.
Let us know if you need further assistance or have any other questions.
Sources:
Confirming a Theme/Plugin Conflict With Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
General Tab in Meta Box of Rank Math SEO Plugin
How to Fix Duplicate Meta Tags » Rank Math
Dear support,
I followed your suggestion and deactivated all of the other plugins, except the two Avada companion ones and the issue still shows. I already got in touch with the Avada support and they said to get in touch with you.
Hope you can help.
Regards,
Liborio Fedele
Hello,
Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.
To help you investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:
- Let us know how to replicate this issue on our end. You can share this information with a screenshot using https://imgur.com/upload or a video recording using https://loom.com/
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience.
Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
To replicate the issue, simply reach the following post:
https://www.masseriasantalachicca.com/wp-admin/post.php?post=61&action=edit&lang=it
You will find a 1/5 nested column as the screenshot attached.
https://imgur.com/a/tnvJpo1
As you activate the Rank Math plugin you will realize the “Custom Field” elements don’t show up anymore. They are still there until the page is not updated but, if you update it, they disappear.
Hope you can help.
Regards,
Liborio Fedele
Hello,
We tried searching for the “Custom Field” elements when working with the Nested Columns but we can’t find it, even with the Rank Math plugin disabled.
Can you please share specific steps to replicate the issue? If possible, please share a video screencast from your end showing the issue so we can try and replicate it from our end. You may use loom.com to record and share your video screencast.
Looking forward to helping you.
Hello,
please find at the link below a screen record showing what I mean.
https://we.tl/t-pD6MdURdTq
Thank you.
Hello,
Thank you for sharing the video recording of the issue. We see the issue on your site, and it appears that the compatibility code added by the Avada Builder plugin is causing this. Since the JavaScript files from that plugin are minified, we were unable to debug it. Also, this issue is not specific to the Rank Math plugin; even with the Yoast plugin, the Page Builder doesn’t display the Custom Fields section.
Please reach out to the Avada Builder team as they may already have a solution to this issue.
Hello,
I just reached them out, I will let you know if further help is needed.
Thank you.
Hello,
That is fine. Kindly update us when you hear back from them.
This ticket will be kept open so you can update us when this issue has been resolved. However, if the ticket has been closed by the bot, you can open another ticket referencing this one.
We look forward to hearing from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
