I have to reconnect many times

#796300
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    8 months, 2 weeks ago

    Hello,

    Thank you for reaching out to us regarding the recurring issue of your Rank Math PRO account disconnecting itself. I understand this must be frustrating for you.

    To address this issue, please follow these steps to reconnect your Rank Math PRO account:

    1. Disconnect and Reconnect Account:

      • Navigate to your WordPress Dashboard → Rank Math SEO → Dashboard → Help.
      • Click on Disconnect Account to disconnect your current account.
      • Then, click on Connect Now to reconnect your account.

    2. Ensure Correct Account:

      • When reconnecting, make sure you select the correct Rank Math PRO account associated with your subscription.

    3. Check Website Connection:

    If the issue persists after following these steps, please let us know so we can further assist you. Thank you for your patience and cooperation.

    Sources:
    Website Not Shown In Rank Math Account Area » Rank Math
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Rakibuzzaman Siam

    8 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please head over to WordPress Dashboard > Settings > General and make sure there are no mismatches in the WordPress URL and Site URL in those options.

    After that, please try disconnecting and reconnecting your Rank Math account to see if this resolves your issue.

    If the issue persists, you can try adding the following filter on your website and then reconnecting to your account again.

    add_filter( 'rank_math/registration/do_url_check', '__return_false' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    However, as you mentioned you’re currently using the Rank Math PRO plugin on your website, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    4 months, 4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I have to reconnect many times’ is closed to new replies.