Quiet annoyed

#796049
  • Resolved Anonymous

    1 year, 3 months ago

    Rank Math free

    Hi support staff,

    I am using rank math for past 02 years but their are also some issues with i cater myself and i am totally your satisficed customer and purchase also some times Rank math pro. but now i am very disappointing by your services whenever I update something why the 02 pages are automatically redirected with 404 error and permanent move to new URL. after deleting and refresh it after some minutes still I faced the same issue now I disable the plugin now I am thinking to installed your competitor yoast because i never installed it I am satisfied with your services but now i need to changed and try it.

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the inconvenience you are facing with Rank Math. It seems like you are experiencing automatic redirection issues causing 404 errors on your pages after updates. This could be due to various reasons such as conflicting plugins or themes.

    To address this problem, we recommend the following steps:

    1. Ensure you are using the latest version of Rank Math as older versions might have issues with module settings.
    2. Check for any conflicting plugins or themes that might be causing the automatic redirections.
    3. If the issue persists, you can try reconnecting your website with Rank Math by disconnecting and then reconnecting your account as detailed in this guide: Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math.

    If these steps do not resolve the issue, please feel free to reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your understanding and patience as we work to resolve this issue for you.

    Warm regards.

    Sources:
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
    How to Setup Rank Math SEO Plugin Properly
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
    Why Rank Math Is Better Than Yoast » Rank Math

    Reinelle

    1 year, 3 months ago

    Hello,

    Please share the URLs with the issue so we can check and advise accordingly.

    You can add them in the sensitive data section

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Anonymous

    1 year, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    1 year, 3 months ago

    Rank Math free

    Hi reinelle,

    I need a prompt response on this because as you know we are not available on Weekend if the issue did not resolve today there is a big trouble for me and my team.

    Adetayo

    1 year, 3 months ago

    Hello,

    We have seen the pages are showing a 404 error.

    We would need your website login details to investigate this. Please add your website login details in the sensitive data section so we can check further.

    Looking forward to hearing from you.

    Thank you.

    RankBot

    12 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Quiet annoyed’ is closed to new replies.