My Rankmath Ai credits is not showing even doing the support step by step.

Hello,

Thank you for reaching out to us regarding the issue with your Rank Math AI credits not showing up in the plugin despite following the steps provided.

I understand that you have already gone through the steps outlined in the guide on how to restore missing Content AI credits. Since you can see your 5000 credits in your Rank Math web account but they are not reflecting in the plugin, we can try a few more troubleshooting steps.

Please follow these additional steps:

1. Refresh Content AI Credits: Navigate to your WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits as shown in the screenshot below:
   

2. Refresh Credits in Editor: Open a post or page from your WordPress dashboard, go to the Content AI box, and click the Refresh icon as shown below:
   

After completing these steps, please check if your Content AI credits are now displaying correctly in the plugin. If the issue persists, please let us know so we can further assist you.

Feel free to contact our dedicated support team at Rank Math Support if you need additional help. We are available 24/7, 365 days a year to assist you with any further concerns.

We appreciate your patience and cooperation in resolving this matter. Thank you for using Rank Math!

Sources:
How to Restore Missing Content AI Credits » Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math

Hello,

Thank you for contacting Rank Math support.

Please confirm if you see any error or pop-up after refreshing the credits in Content AI settings.

Looking forward to helping you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello,

My colleague has replied to your ticket. You also have a Content AI subscription in this account. Please confirm the preferred email address so we can merge your accounts and fix the issue.

Looking forward to helping you.