Hello,
I’m sorry to hear that you are facing issues with the social media card not working on Twitter for your posts.
Based on the information you provided, it seems like you have updated the social card images for your posts, but Twitter is not picking up the new image. This could be due to a few reasons:
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Image Dimensions & Format: Twitter expects an image with an aspect ratio of 2:1 with minimum dimensions of 300 pixels wide by 157 pixels tall and maximum dimensions of 4096 pixels wide and 4096 pixels tall. The image must also be less than 5 MB in size. Please ensure that the image you uploaded meets these requirements.
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Image Cache: Sometimes, social media platforms cache the images, and it might take some time for the new image to reflect. You can try clearing the cache on Twitter’s end or wait for some time to see if the new image appears.
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Twitter Card Type: Ensure that you have selected the correct Twitter card type (e.g., Summary Card with Large Image, Summary Card) in Rank Math settings for your posts.
If you have already checked these points and the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for reaching out!
Sources:
Social Media Options in Rank Math
Open Graph/Social Preview Image Is Not Displayed » Rank Math
Rank Math ‘Titles and Meta’ Options and Settings
Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
We tried posting the referenced URL on Twitter and the preview image was generated:
Please make another attempt perhaps using a different browser or in an incognito browser.
We look forward to hearing back from you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
