Upgraded to Business but Dashboard shows Pro

#794339
  • Resolved Anonymous

    8 months, 2 weeks ago

    Rank Math free

    Hi, I just upgraded to Business, but I only have the Free download available. Can you please help me fix it? Thank you.

    Moyi

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    8 months, 2 weeks ago

    Hello,

    I’m sorry to hear about the issue you’re facing after upgrading to the Business plan but still seeing the Free version available for download.

    In this case, it seems like there might be a discrepancy between the plan you upgraded to and what is reflecting in your account. To resolve this issue, please follow these steps:

    1. Log into your Rank Math account.
    2. Check your account dashboard to ensure that the Business plan is correctly reflected.
    3. If you still see the Free version available, please reach out to our support team by submitting a ticket through our dedicated ticketing system at Rank Math Support Forum.

    Provide details about your upgrade to the Business plan and the issue you are facing. Our support team will assist you in resolving this discrepancy promptly.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals

    Princess

    8 months, 2 weeks ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    RankBot

    4 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Upgraded to Business but Dashboard shows Pro’ is closed to new replies.