Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math PRO purchase. To resolve this, you need to ensure that the email address associated with your PRO plan matches the one in your account. If the emails differ, you must contact our support team to merge both accounts or update the email connected to your PRO plan.
You can follow the steps outlined in our guide here to submit a ticket and provide the necessary details for our support team to assist you in updating your account information.
If you encounter any difficulties during this process, please let us know by replying to this ticket, and a human agent will take over to help you promptly.
Thank you for reaching out to us.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Where Is My Rank Math PRO License Key?
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can confirm that your account has the PRO subscription already.
Can you please share a screenshot from your end showing the “Free” license?
If the issue is in your WP dashboard, please ensure that you have installed both the Free and the PRO plugins on your website as you need them together. You can download the Rank Math PRO plugin files from your account page: https://rankmath.com/my-account/
After that, reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
