Hello, I could not load the document that I downloaded pro

#793690
  • Resolved Anonymous

    12 months ago

    Rank Math free

    Hello, I could not load the document that I downloaded from the link you sent me. WordPress notifies me that I already have the Rank Math plug-in installed. I have the free license. I bought the pro and Woordpres does not allow it to be installed. It claims that I already have that plug-in.

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  • RankBot

    12 months ago

    Hello, we apologize for the inconvenience you are facing while trying to install the Rank Math PRO plugin.

    To resolve this issue, please follow these steps:

    1. Ensure that you have the Rank Math Free version installed on your website before installing Rank Math PRO. The PRO version is an extension of the free version, so both need to be present.

    2. If you already have the free version installed, you can proceed to upload and install the Rank Math PRO plugin by following the instructions provided in the documentation you received when you purchased the PRO version.

    3. If WordPress is showing an error that you already have the plugin installed, you may need to deactivate the free version temporarily before uploading and activating the PRO version.

    If you encounter any further issues during this process, please reply to this ticket, and a human agent from our support team will assist you promptly. Thank you for your understanding.

    Sources:
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
    Where Is My Rank Math PRO License Key?
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Upgrade to Rank Math PRO » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Hello, I could not load the document that I downloaded pro’ is closed to new replies.