Redirections are not updating upon import

Hello,

I’m sorry to hear that you are facing issues with updating your redirections after importing the CSV file. It seems like the changes you made in the CSV file are not reflecting after reimporting it.

To ensure that the redirections are updated successfully after importing the CSV file, please make sure to follow these steps:

1. Open the CSV file in your spreadsheet editor and verify that the changes, including the updated destination URLs and the type changed to 302, are correctly saved in the file.

2. When reimporting the edited CSV file, make sure to upload it under the Import tab in Rank Math SEO → Redirections → Import & Export.

3. Click on the Import CSV button and confirm by clicking OK in the prompt to initiate the import process.

4. After the import process is completed, check the redirections in your Redirections Manager to see if the changes have been applied successfully.

If you have followed these steps and are still facing issues with the redirections not updating, please reply to this ticket, and a human agent from our support team will assist you further.

Thank you for your understanding and patience.

Sources:
How to Create & Edit Redirects Using CSV » Rank Math
How to Set Up Redirections » Rank Math
How to Import Redirects to Rank Math SEO » Rank Math

Hello,

Thank you for contacting Rank Math support, and we are sorry for any inconvenience that might have been caused due to that.

Please share the CSV file with us so we can debug the issue fully and advise the changes needed for the import to work. You can upload the CSV file you are trying to import via this tool https://wetransfer.com and share the link generated with us in the sensitive data section.

Looking forward to helping you.

Thank you.

Hello,

The Import and Export option using CSV file for redirects is only available using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

Meanwhile, the CSV you shared has redirect IDs that seem not aligned with your existing redirect.

Please note that you may need to match the IDs in the CSV to your actual redirects in Rank Math > Redirections.

Looking forward to helping you.

Hello,

It seems like you purchased the plugin with some other email address.

Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it first?

Looking forward to helping you.