Subject: Request for Cancellation and Refund of Subscription

#791790
  • Resolved Anonymous

    1 year, 3 months ago

    Rank Math free

    Dear Rank Math Support Team,

    I hope this message finds you well. Upon review and consideration, I have decided to request the cancellation of my Rank Math subscription. Previously, I explored the possibility of using the plugin on other sites that I manage, but all these sites use the Swell theme which makes the integration of another SEO plugin challenging.

    Here are the details of my payment:

    Amazon Pay Payment ID: P01-8930857-8235900
    Payment Date: Wednesday, April 24, 2024 at 5:14:04 PM JST
    Given this situation, it has become clear that I am unable to effectively utilize Rank Math on any of my current websites. Therefore, I would like to proceed with the cancellation of my subscription. Could you please guide me through the necessary steps for this process? Additionally, I would appreciate any information regarding the possibility of a refund, as the plugin has not been utilized.

    Thank you for your understanding and assistance. I look forward to your prompt response.

    Best regards,

    mary
    m***********@g********

Viewing 1 replies (of 1 total)
  • Great

    1 year, 3 months ago

    Hello,

    Thank you for contacting Rank Math support.

    We have replied to your previous ticket to let you know that you could use your Rank Math plan with your other sites. We can also help troubleshoot why Rank Math is not working properly with your theme if you share access to your website with us.

    Regarding your subscription; we have not been able to find the account with your premium plan so please review your other ticket as we have requested more information to help us find the account with your premium plan.

    Thank you for your patience and cooperation

    RankBot

    11 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Subject: Request for Cancellation and Refund of Subscription’ is closed to new replies.