just bought PRO RANKMATH240422-8006-52335

#790705
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    can you please merge the order RANKMATH240422-8006-52335 to username c******@s********************?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    Thank you for reaching out to us. To merge your Rank Math PRO order with the username c******@s********************, you will need to contact our support team directly. Please follow these steps to submit a ticket:

    1. Visit the Rank Math Support Forum.
    2. Enter a one-line summary of the issue in the Ticket Title section.
    3. Provide more details in the Ticket Question section.
    4. In the Sensitive Data section, enter the email address you want to connect to your PRO account.
    5. If you’re merging accounts, select one email as your preferred email address.
    6. Include the email address used to purchase the PRO plan or a screenshot of the invoice from FastSpring.com.
    7. Click the SUBMIT YOUR TICKET button.

    Our support team will then locate your PRO account and merge it with the username c******@s******************** as requested.

    If you encounter any issues or have further questions, feel free to contact our dedicated support team through the Rank Math Support Forum. We are available 24/7, 365 days a year to assist you.

    Thank you for your understanding and cooperation.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Change Your Username in Rank Math » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals
    How to Cancel Your Rank Math PRO Subscription » Rank Math

    Princess

    1 year, 6 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Your account is already connected to the email address you provided.

    Your account is already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘just bought PRO RANKMATH240422-8006-52335’ is closed to new replies.