Can´t install plug-in - Support

Resolved Anonymous
1 year, 4 months ago

Rank Math free

Hi, I could not install Rank Math. I tried the two methods that you suggest and nothing happens. I get a “-1 “after I uppload the file. How can I do? please help me.
Regards,
Maria

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 4 months ago
Hello,

I’m sorry to hear that you’re facing issues installing Rank Math on your website. If you encounter a “-1” error after uploading the file, it might be due to server restrictions on file uploads. Some servers are configured to reject file uploads above a certain size, causing this error.

To resolve this, you can try the following options:
1. Increase Upload Limit: If your hosting company allows it, you can try increasing the upload limit. However, this is a technical approach and may not be feasible for everyone.
2. Transfer via FTP: You can transfer the plugin via FTP. Here is a guide on how to manually install Rank Math via FTP.
3. Contact Support: If you still face issues, please feel free to reach out to our support team directly for further assistance.
Thank you for reaching out, and we’re here to help you with any further questions or concerns.

Sources:
Installing Rank Math Plugin Through the WordPress Admin Panel
How to Update Rank Math Manually » Rank Math
Manually Install Rank Math via FTP (or SFTP) » Rank Math
Rakibuzzaman Siam
1 year, 4 months ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Could you please confirm if you’re not able to install the free version of the plugin on your website? If so, please make sure you’ve followed the steps mentioned in this guide: https://rankmath.com/kb/installing-through-the-admin-panel/#wordpress-repository

If the issue persists, please share a screencast with us by using a tool like https://loom.com so that we can check the issue further for you.

Let us know how it goes. Looking forward to helping you.

Thank you.

RankBot
1 year, 3 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Can´t install plug-in’ is closed to new replies.