Hello,
I apologize for the inconvenience you are facing with one of the redirects in the Rank Math plugin. It’s great to hear that you found a workaround by using another plugin for that specific redirect.
In situations where only one redirect is not working while others are functioning correctly, it could be due to various reasons such as conflicts with other plugins or themes, caching issues, or database table problems.
To troubleshoot this specific redirect issue, I recommend the following steps:
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Check for Plugin or Theme Conflicts:
Sometimes conflicts between plugins or themes can affect specific functionalities. You can perform a quick conflict check on your website by following this guide: Check Plugin Conflicts.
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Clear Caches:
If you have any caching plugins active, clear the cache to ensure that the redirect is not being cached.
-
Recreate Missing Database Tables:
Navigate to Rank Math SEO → Status & Tools → Database Tools in your WordPress dashboard. If any database tables are missing, click on Re-create Missing Database Tables to recreate them.
If after following these steps the issue persists, please feel free to reach out by opening a support ticket here. Our support team will assist you further in resolving the problem.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Best regards.
Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
How to Set Up Redirections » Rank Math
Random URLs Redirecting Even When No Redirect Was Created » Rank Math
Hello,
Please enter the Source URL this way: /discord and the Destination URL as https://discord.com/invite/DZcYXhy
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
We checked your website and looks like you have an attachment page with the /discord URL and that’s why this redirection is not working. If you want this redirection to work, please head over to your WP Dashboard > Rank Math > General Settings > Links and from there disable the Redirect Attachments option or you can change the attachment page URL on your website.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
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Thank you.
Thank you!! Looks like it’s working now.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
